Guillermo Bonilla is an experienced Workforce Management professional currently serving as the Workforce Management Team Lead at Wise since February 2025, where responsibilities include developing high-performing teams and aligning strategies with business objectives. Previously, Guillermo held the position of Workforce Manager at Applaudo from March 2020 to January 2025, focusing on fulfillment process management and strategic planning. Prior to that, a significant tenure at TELUS International spanned from December 2010 to February 2020, during which Guillermo progressed through various roles including Manager, Workforce Management, Supervisor, Workforce Management, and Senior Site Reporter, overseeing large teams and ensuring operational efficiency. Early career experience includes customer service roles at Sykes Enterprises and TELUS International. Guillermo holds a Bachelor of Business Administration from Franklin University and is currently pursuing a Master in Project Management, also from Franklin University, alongside a Technical degree in Computer Systems Engineering from Escuela Especializada en Ingeniería ITCA-FEPADE.
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