Hakeem Alavi is a Customer Support Associate at Wise since September 2025 and previously interned as IT Support at Milly Glass Works Limited in early 2023, focusing on hardware and software maintenance as well as network configuration. Hakeem's experience also includes a role as an AI Researcher at Tallinn University, investigating the integration of generative AI in instructional design for the TAICo project, along with developing AI tools for educational applications. Additional roles at Tallinn University encompassed web development to support technology-enhanced learning projects and a junior internship in UI/UX design for an AI-driven educational application. Hakeem holds a Master of Arts in Artificial Intelligence for Sustainable Societies and a Bachelor's degree in Business and Information Technology from Strathmore University.
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