Jad Rachid

Jad Rachid is a Workforce Management Specialist at Wise, where responsibilities include optimizing coverage planning and resource allocation to meet service level agreements in KYC operations. Previous experience includes roles as a Due Diligence Agent and Customer Experience Specialist, demonstrating a strong background in customer service and due diligence processes. Jad holds a Master of Science in Logistics Engineering from Budapest University of Technology and Economics and has a Bachelor of Engineering in Civil Engineering. Additional experience includes logistics roles at Votorantim Cimentos, where cost reductions and operational improvements were achieved, and internships in civil engineering and project planning. Currently, Jad is pursuing a Master's degree in Project Management from ENEB.