Jamie Bates

Jamie Bates is an experienced professional in complaints management and quality assurance, currently serving as Complaints Transformation Lead at Wise since May 2024. Previously, Jamie held the same title at Vanquis Bank from September 2021 to April 2024 and served in various roles, including Senior QA at Loans at Home and Quality Assurance Officer at Provident Financial Group. Other notable positions include Quality Assurance Specialist at Barclays, Complaints Quality Checker at TSB Bank, and Expert Case Handler at NatWest Group. Jamie holds a BA in Product Design from De Montfort University and additional certifications, including a Lean Six Sigma Yellow Belt from the University of Bedfordshire and ongoing Anti Money Laundering training through One Education. Expertise involves analysis and change implementation, coaching, and leading teams in effective complaint handling.