Jocelyn Ong is a skilled professional with diverse experience in customer service and operations management across several prestigious companies. Currently serving as a Payment Operations Specialist in Global Processing at Wise since July 2022, Jocelyn has previously held various positions, including Business Customer Support and Customer Support Agent. Prior experience includes roles as a Barista Supervisor at Wakey Wakey Pte Ltd, where leadership skills were demonstrated by managing a team and improving service ratings. Jocelyn also worked as a Senior Captain at The Ritz-Carlton Hotel Company, L.L.C., and as a Team Lead for UNIQLO Singapore, highlighting a strong background in the hospitality and retail sectors. Education includes a BA in Festival and Events Management from Edinburgh Napier University and a Diploma in Integrated Facility Management from Temasek Polytechnic.
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