Mariana Morais is a Payment Operations Specialist at Wise since May 2023, with a focus on risk management and trend identification across diverse customer issues, achieving over 60% customer satisfaction and above 90% quality resolution while interacting with clients from 160 countries and in 40 currencies. Prior experience includes a role at Accenture from August 2022 to April 2023, providing customer support for WhatsApp Payments in Latin America, and an operational engineering position at Thales Group from December 2017 to January 2020, where responsibilities included report management and internal communication. Mariana holds a Bachelor's degree in Mechatronics, Robotics, and Automation Engineering from the Instituto Nacional de Telecomunicações - Inatel (2014-2018) and is currently pursuing further education at Austin Community College since January 2022.
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