Mariia B.

Mariia B. is an experienced professional in customer support and operations management, currently serving as a Customer Support Senior Team Lead at Wise since May 2022. Previously, Mariia held the position of Head of Sales (e-commerce) at OLDI, where responsibilities included managing the product lifecycle and forming the online store's strategy. As Chief Operations Officer at ByBeauty, Mariia oversaw multiple departments, optimized costs, and enhanced the assortment matrix. Additional roles include Category Manager at both MOYO and Rozetka.ua, and leadership of the Quality Department at Rozetka.ua, where important customer service standards and quality control systems were established. Earlier experience as a Call Center Team Lead at OSDirect complements a strong educational background with a Master's degree in Marketing and Administrative Management from the University of Economics and Law "KROK."