Matheus Beraldo

Matheus Beraldo is a Vendor Performance Manager at Wise, where they currently oversee four specialized support teams responsible for maintaining an over 80% resolution rate. With a degree in Chemical Engineering from Universidade de São Paulo, Matheus has over five years of experience in customer support, during which they successfully scaled a support team from 6 to over 40 members at a previous startup. They have led various initiatives focused on agent training, quality assurance, and operational strategy while mentoring professionals into leadership roles. Matheus's commitment to team development and process improvement has been integral to their career in fast-paced environments.