Mayara S.

Mayara S. is an accomplished professional with a background in customer success and journalism, holding a Bachelor’s degree from Universidade Anhembi Morumbi. Currently serving as the Due Diligence Team Lead at Wise since May 2023, Mayara has previously held roles including Social Media Customer Service Specialist and Social Media Customer Service Associate at the same company. At ByteDance from November 2021 to May 2023, Mayara excelled as a User Operations Specialist, managing a community of over 5,000 creators and users. Prior experience includes positions as a Customer Success Analyst at Buzzmonitor, where Mayara maintained a portfolio of over 50 B2B clients and achieved a personal NPS score of 95, as well as a Customer Experience Analyst role at Natura, focusing on social media customer interactions. Additional experience includes journalism internships at Cosmopolitan Magazine and Elife, where Mayara developed content and managed customer relationships, along with news monitoring responsibilities at Boxnet Serviços de Informações.