Rafael Gadelha is an experienced professional in the fields of Due Diligence, Quality Assurance, and Customer Support, currently serving as the Fincrime Quality Team Lead at Wise since December 2017. Rafael has cultivated a positive work environment, focusing on team development, operational efficiency, and the implementation of quality frameworks in EDD/CDD/Screening processes. Previous roles at Wise include Due Diligence Senior Team Lead and KYC Team Lead, where Rafael was responsible for team management, performance evaluation, and enhancing customer experience. Earlier work experience includes positions at Infosys as a Customer Service Associate and at Pelaggio Oliveira S/A as Faculty Head, showcasing a strong background in human resources, training, and development. Rafael holds a Bachelor of Business Administration from Wyden.
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