Richa Menon

Richa Menon currently serves as Team Lead for Northam Customer Support at Wise, where leadership focuses on delivering exceptional customer service. Prior experience includes roles at Westin Hotels & Resorts as Business Customer Support and Sales Manager for Restaurants, where Richa identified new business opportunities and adapted services during the pandemic. At Boston Park Plaza, Richa held positions as Assistant Front Office Manager and Front Desk Supervisor, developing standard operating procedures and training programs to enhance guest experiences. Additional experience includes a Graduate Teaching Assistantship at Johnson & Wales University and a Barista Trainer/Supervisor role at Starbucks. Richa holds a Master of Business Administration in Hospitality Administration/Management from Johnson & Wales University and a Bachelor's Degree in Hospitality Science from Rizvi College Of Hotel Management.