Romario Silva

Romario Silva is an experienced professional with a background in managing card disputes and chargebacks at Wise since November 2018, currently serving as the Card Dispute and Chargeback Team Lead. In this role, Romario oversees a high-performing team focused on efficiently resolving customer issues while driving strategic initiatives in process optimisation, automation, and fraud detection. Previously, Romario contributed as a Card Dispute and Chargeback Agent, ensuring compliance with industry standards and enhancing customer satisfaction. Additionally, Romario held various financial and administrative positions at Senac Brasil, JJ Crédito, Sabesp, and UNESP. Romario holds a Technical degree in Business Administration and Management from Senai São Paulo and a C2 proficiency in English from Academic Bridge - English School.