Sally Hanson

Sally Hanson is an experienced professional in customer support outsourcing and vendor management, currently serving as the Head of CS Outsourcing Vendor Management at Wise since February 2021. In this role, Sally oversees all aspects of CS outsourcing, directly leading regional teams and coordinating with cross-functional stakeholders to develop a long-term outsourcing strategy. Prior roles include Customer Support Outsourcing EMEA Region Lead, Senior Vendor Manager, and Junior Vendor Operations Specialist, where responsibilities encompassed vendor oversight, risk analysis, cost management, and BPO management across various regions. Sally's previous experience includes serving as General Manager at Crazy Goat Co Limited and working in customer support at TransferWise. Educational credentials include a Master of Arts in Literature, Film, and Visual Culture from Tallinn University, a BA (Hons) in Film/Cinema/Video Studies from the University of East London, and a foundation degree in Photography from Falmouth University.