Thiago Fontes is a UX Researcher currently serving as a Staff Design Researcher at Wise since 2025, following a notable tenure as a Senior UX Researcher at WhatsApp from 2021 to 2024. Thiago has led impactful user research projects across various regions, contributing to the launch of WhatsApp Payments in Brazil and India, among other initiatives. Additionally, Thiago engages as an Angel Investor and Advisor at Volt and has taken on mentoring roles with startups through Kickstart Global. Thiago's extensive background in research includes positions such as UX Research Director at James Insight & Strategy and Insights & Brand Strategy Associate Director at Flamingo. Thiago is also pursuing a Bachelor’s and Master’s degree in Sociology and Social Research Methods, respectively, at the University of Surrey.
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