Sonia T. is a skilled Manager at Wiser Solutions, Inc. with over 11 years of experience in the customer service industry. They have a robust background in customer escalation management, having previously served as an Assistant Manager at Concentrix, where they oversaw various channels including inbound, email, social media, and outbound interactions. Sonia progressed from a Senior Customer Care Executive at Convergys to managerial roles, focusing on team and client management, as well as data analysis and compliance oversight. Sonia is currently pursuing a Bachelor of Arts degree at Gauhati University while continuing to thrive in the dynamic customer support sector.
This person is not in the org chart
This person is not in any teams
This person is not in any offices