Federico Vecchiarelli is a Senior IT Technical Specialist at WithSecure since May 2022, where notable contributions include designing and managing the Copilot Studio Agent and optimizing knowledge base management, significantly reducing manual intervention and human escalation. Prior experience includes a tenure at F-Secure Corporation, where extensive achievements in service optimization and KCS implementation led to improved resolution rates. Federico has also demonstrated expertise in seamless operational transitions and technology migrations, notably transitioning support centers and implementing cloud telephony solutions across multiple regions. Additional roles in IT support and system engineering highlight a solid foundation in technical problem-solving and process optimization, backed by an educational background from Universidad Tecnológica Nacional.
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