Rafael Sobstyl is a seasoned professional with extensive experience in customer success and technical sales. Currently serving as a Technical Sales Manager at WithSecure, Rafael focuses on identifying customer needs, leading product implementation, and enhancing customer satisfaction through strategic upselling. Previous roles include Customer Success Manager at Copado, where Rafael supported a portfolio of accounts in the DACH region, and a significant tenure at NewVoiceMedia (now Vonage), progressing from Technical Support Engineer to Customer Success Manager and Team Lead. Rafael began a career in customer service with roles at IBM and Celebrity Cruises, showcasing multilingual support capabilities and strong relationship management skills. Educationally, Rafael holds a Certificate in Secondary Education from Deutsche Schule - Colegio Aleman in Tenerife.
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