Alexandre Bento

Alexandre Bento has over 26 years of experience in Customer Relationship, Project Management, and Quality Assurance. Currently serving as the Leader of Customer Experience at Wittel, Alexandre focuses on identifying opportunities for improvement in customer service journeys using Speech Analytics and Workforce Management practices. Previous roles include Project Manager at Mutant, where they developed automation and performance projects, and Manager of Call Center Operations at Nextel Telecomunicações, overseeing large teams and operational strategies. Alexandre holds a postgraduate degree in Business Management with an emphasis on Marketing from Escola Superior de Propaganda e Marketing and a bachelor's degree in Psychology from Universidade São Judas Tadeu.