Austin Shepard

Austin Shepard is an experienced professional in customer care and operations, currently serving as Customer Care Team Lead and formerly as Global Customer Care Operations Manager at Wix since September 2020. At Wix, Austin has demonstrated leadership by mentoring team members, managing customer escalations, and contributing to department growth through strategic hiring and cross-company projects. Prior experience includes leadership roles at GoDaddy, where Austin contributed significantly to revenue growth and customer satisfaction metrics. Austin also owned Splash Events and managed operations at Byrnes Chiropractic, highlighting a diverse skill set in business management, customer service, and team development. Austin holds a Bachelor of Applied Science in Business Administration and Management from Kaplan University.