Crystal L.

Crystal L. is an accomplished IT Technician currently with Wiz since November 2025, specializing in remote user support, technical issue resolution across various operating systems, and asset management. Prior experience includes roles as an End User Support Specialist at TripleLift, where Crystal facilitated onboarding processes, and as an IT Support Specialist at Code and Theory, managing the Zendesk ticketing system. Crystal also served as an IT Support Analyst at Huge, providing troubleshooting for a large user base, and held the position of IT/AV Coordinator, ensuring operational effectiveness of conference equipment. Initial career experience at Barnes & Noble involved customer support and merchandise management. Crystal holds an Associate's degree in Liberal Arts and Sciences from CUNY Hostos Community College, earned between 2011 and 2013.