Sophie Dorrell is a seasoned professional in change management and communication, currently serving as a Senior Change Management & Communication Consultant at WM Reply since June 2025. Prior to this role, Sophie held various positions at Interact Contact Centres from February 2019 to June 2025, including Head of Internal Marketing & Business Development, Project Manager, Business Initiative & Project Coordinator, and HR & Recruitment Coordinator. Sophie's career also includes experience as an Archivist at Astonbrook Care and as an Account Manager at PeopleCheck Limited, alongside earlier work as a BT LivePerson Webchat representative at Interact CC. Sophie holds a Master of Arts in History from The University of Manchester and a Bachelor of Arts with honors in American/United States Studies/Civilization from Richmond American University London.
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