Dhurendra Kumar

Dhurendra Kumar is a seasoned operations leader currently serving as General Manager at WNS. They have amassed extensive experience in the customer support sector, having previously held significant roles such as Deputy General Manager Operations and Site Head at Cogent E Services, and Operations Manager at Aegis Customer Support Services. Dhurendra demonstrated exceptional management skills overseeing teams ranging from 40 to 1,000 agents across multiple companies, where they focused on achieving service delivery targets and enhancing operational efficiency. Prior to their current position, they worked at Aegis Global Limited as Senior Manager, where they were responsible for P&L and client management, solidifying their reputation in the industry.