Abel Mbella is an experienced IT support technician currently working at Freedom SARL since August 2020, focusing on ITIL processes, service desk improvements, and client satisfaction. With a strong background in supervising IT technicians, managing incident resolution, and ensuring data security, Abel has also contributed to the development of new ticketing systems and has engaged with clients to discuss technical specifications. Additionally, engagements at Woflow and Appen as a menu transcriber and moderator respectively, highlight versatility in data management and transcription. Prior roles include team manager at INTELCIA, where Abel led technical teams and developed data processing policies, and various internships that laid the foundation for technical skills in IT support and maintenance. Abel holds multiple degrees in software engineering and computer science from the Institut Universitaire de Technologie.
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