Razvan Petcu is a seasoned professional with a diverse background in customer success, project management, and freelance writing and photography. Currently serving as a Customer Success Specialist at Wolt in Romania, Razvan excels in CRM-driven multichannel campaigns and possesses knowledge of Salesforce Marketing Cloud. Previous roles include Customer Experience Project Manager at eMAG, where Razvan implemented process improvements to enhance customer satisfaction, and Customer Success Specialist at Tazz, focusing on app quality and user experience. Additional experience includes positions at Axionet Romania and GetBack Recovery, contributing to business development and team leadership. Razvan also has a strong educational foundation, holding a Master of Sciences in Banks and Insurance System and a Bachelor's Degree in Economics.
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