Smitha Kaipa is a seasoned ServiceNow Business Process Consultant at Work4Flow, specializing in AI-driven service delivery. With over a decade of experience, Smitha has led enterprise transformations in Customer Service Management (CSM) and ITSM, and is currently focused on implementing generative AI to enhance customer experiences and drive automation. Previously, Smitha held roles such as Sr Technical Project Manager at Chase and Lead IT Analyst at Ulta Beauty, where they facilitated agile delivery and managed complex IT programs. Smitha is certified in ServiceNow CSM and CSA, bringing a collaborative and improvement-oriented mindset to every project. They are currently pursuing a Bachelor's degree in Computer Science from N.M.K.R.V College in Bangalore, India.
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