Caitlyn Pace is a seasoned professional in customer success, currently serving as Senior Manager at Workday since November 2025. Prior to this role, Caitlyn held various positions at Paradox, a Workday Company, from April 2022 to November 2025, including Client Success Director, Senior Client Success Manager, Client Success Manager, and Client Success Specialist. Caitlyn's earlier career includes significant experience at Best Buddies in Illinois as Deputy Director of Jobs, Program Supervisor, and Employment Consultant from February 2019 to April 2022, along with roles as Personal Assistant at Beckwith Residential Support Services and Sales Associate at Illini Union Bookstore in 2016-2017. Caitlyn began a professional journey at Pearce Community Center as Head Camp Counselor and in Customer Service and Membership Sales from May 2011 to August 2016. Educational credentials include a Bachelor of Science in Psychology from the University of Illinois Urbana-Champaign and an Associate’s Degree in Psychology from Illinois Central College.
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