David Ly

David Ly is a seasoned technical support professional with extensive experience in the technology sector. Currently serving as a Technical Product Support Analyst at Workday since September 2021, David excels in providing technical assistance on SaaS products through various communication channels and excels in diagnosing complex software issues. Prior experience includes a role as a Mobile Support Analyst at Apple, where responsibilities included wireless engineering support and management of corporate wireless policies. David also served as a Mobility Support Technician at Applied Materials, overseeing new hire onboarding and internal support tickets, and held the position of Wireless Support Analyst at Google, managing a large mobile account and achieving high customer satisfaction ratings. David holds an Associate of Arts degree from Diablo Valley College and is currently pursuing further education at Western Governors University.