Diego Ramirez Jimenez

Diego Ramirez Jimenez is a seasoned customer success leader currently serving as a Senior Manager at Workday. With over 15 years of experience, Diego has a proven track record in enhancing customer journeys and optimizing operations across various organizations, including Amazon and DiDi. They have successfully led large teams, developed customer engagement strategies, and implemented scalable processes that resulted in significant growth and improved customer retention. Diego also possesses entrepreneurial experience, having owned and managed multiple businesses, where they established profitable operations and enhanced client loyalty programs. Diego holds an Executive MBA from EAE Business School and a Bachelor's degree in Environmental Health from Universidad de Costa Rica.