Karla Maximo

Karla Maximo is a skilled Technical Support Delivery Analyst at Workday, with a professional background that includes roles as a Senior Associate Customer Support Analyst and Associate Customer Support Analyst since July 2020. In this position, Karla successfully manages an incoming case queue, assisting over five customers daily to troubleshoot and resolve recruiting process and configuration issues, contributing to high customer satisfaction. Previously, Karla worked as a Technical Expert at Apple from October 2014 to February 2020, where responsibilities included mentoring team members, multitasking during customer appointments, repairing iPhones, and effectively solving technical issues. Karla holds an Associate of Science degree in Health Services from Las Positas College and completed the Year Up United program in 2021.