Lisa Torbin-Shaw is a seasoned strategic customer success leader currently serving as Sr. Director of Customer Success for the Adaptive Planning Business Unit at Workday, Inc. They spearheaded the customer success management team for both US and EMEA during their previous role as Director, Customer Success at Workday from 2018 to 2022. Lisa's extensive experience includes positions at Hyperion Solutions where they managed Business Performance Management Software implementations, as well as their own consulting firm, LTS Consulting Solutions, which provided expertise in financial planning and analysis. Prior to their tenure in customer success, they held staff accountant roles early in their career at notable firms and continue their education with a Bachelor's Degree in Accounting from Simmons College.
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