Merlin Jacob is a transformational strategy leader with extensive experience in customer success, sales, and marketing across various industries. They have held pivotal roles, including Head of Customer Success & Support at Magentrix and Director of Customer & Partner Success at Upstream Works Software. Currently, Merlin serves as Principal of Business Operations at Workday and Director of GTM Strategy & Planning at Equinix. An alumnus of the University of Wollongong in Dubai, they hold multiple advanced degrees in business and digital marketing. With a focus on revenue growth and customer experience, Merlin is recognized as an IDEA ambassador and board member, driving change and optimization in every role.
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