Nathalie Mathis is a seasoned Customer Success Manager currently at Workday since March 2024, previously holding senior customer success roles at Lattice and Calm. With expertise in improving customer experience, Nathalie has consistently partnered with development and product teams to enhance service delivery, monitor utilization, and identify upsell opportunities, particularly at Shipwell. Nathalie's professional background includes diverse roles such as Sales Account Executive and Customer Operations Manager at MoLo Solutions, where an emphasis on customer service and operational coordination was paramount. Nathalie's international experience encompasses being an English Teaching Assistant through the Fulbright Program and contributing to various programs aimed at empowering young women, such as Goals for Girls. Educational qualifications include a Bachelor of Arts in Spanish Language and International Relations & Diplomacy from Dominican University, complemented by a certificate in Sports Philanthropy from The George Washington University.
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