Rachid Sameur is a seasoned IT professional with diverse experience in technical support and operations analysis. Currently serving as a Senior Technical Support Delivery Analyst and previously as an Operations Support Analyst at Workday since June 2017, Rachid has developed extensive expertise in problem resolution and customer support. Rachid contributed as an ETHX Ai Ambassador from May 2022 to September 2023, promoting a Web 3 NFT project and engaging with a community of approximately 27,000 members. Earlier career roles include IT System Administrator at Credit Suisse and Professional Solutions Analyst at Alternative Solutions Limited, providing consultancy in enterprise content management and disaster recovery. Rachid also has a robust background at Symantec, advancing through positions from Technical Support Analyst to Business Critical Service Technical Support Engineer, delivering high-level support for enterprise products. Rachid's foundational technical skills were honed as an IT Helpdesk Technician at HELPLINE. Rachid holds degrees from University of Paris I: Panthéon-Sorbonne and Université Paris Nanterre.
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