Tona Medina is a seasoned professional in technical support and customer success, currently serving as a Support Manager for Workday since August 2016, focusing on data analytics. Prior to this role, Tona was a Senior Technical Support Analyst at Workday, ensuring successful project implementations and fostering effective customer engagements. Tona's background includes serving as a Customer Success Manager at Platfora, where responsibilities included designing Customer Success programs and building a support organization. Tona also held a position at CollabNet, managing a distributed Support Team and overseeing social channels, as well as experiences as a Senior Support Engineer and Technical Support Dude at Codesion, where Tona handled high traffic customer cases and contributed to community engagement. Tona possesses a M.S. and B.S. in Computer Science from San José State University and an educational background from Pontificia Universidad Católica del Perú.
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