Will Richman is a Technical Support Delivery Analyst at Workday since November 2025, previously serving as a Technical Support Engineer at Paradox, A Workday Company, from June 2022 to November 2025. In this role, Will contributed to problem-solving, risk investigation, and data analysis to enhance the reliability and security of recruiting automation software. Prior to this, as a Technology Support Specialist, Will developed an AI-powered NLP Q/A model in Python and collaborated with sales and client services teams to address clients’ security inquiries. Will also led entrepreneurial initiatives by creating an AI assistant coaching model and a Java-based application while attending Grinnell College, where Will captained the varsity baseball team and earned a Bachelor of Arts in Computer Science. Additional experiences include summer internships in IT at Emmis Corporation and the City of Carmel, Indiana, as well as a summer sales internship at Wellabe.
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