WorkDial is a Salesforce-native CTI platform. It runs inside Salesforce Lightning on Open CTI and the Salesforce Voice APIs, not in an external dialer or an iframe bolted on top.

Other tools connect to Salesforce. WorkDial runs inside it. If the tool is supposed to manage your Salesforce communication, why does your communication data live somewhere else?

What that means in practice:
• Call data is written as native Salesforce objects, in real time. Nothing syncs in, nothing breaks, nothing to reconcile.
• Your recordings go where you choose: as native Salesforce Files in your own org, in your own Twilio, or in your own cloud storage. WorkDial keeps no copy of its own.
• Salesforce Flow triggers on call events directly. Reports run on standard Salesforce reports and dashboards. Security inherits the model you already run.

Three pillars, one seat:
• Voice dialer: make and receive calls, route by skill, queue, or record ownership, and log every call, note, and task automatically.
• WhatsApp Business calling: handle WhatsApp voice calls inside the same workspace.
• AI call analysis: transcripts, sentiment, and summaries, all written to native Salesforce objects. AI is included in the seat, not a separate invoice.

One price. AI included, telephony at cost: minutes run on your own Twilio with no markup.

WorkDial is the voice layer of Salesforce. ValueText is the messaging layer. Together they are the complete Salesforce-native communication stack. WorkDial is built by the team behind ValueText, the Salesforce-native messaging platform with 4.97★ across 100+ AppExchange reviews.

Built for Salesforce admins, RevOps teams, and consulting partners who want one system of record, not three.

See it: https://workdial.io

WorkDial

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WorkDial

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