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Working Solutions

Working Solutions' headquarters in Plano, TX, United States

The Education and Development team at Working Solutions focuses on designing, implementing, and optimizing training programs to enhance the skills and knowledge of customer service agents. This team is responsible for creating educational materials, delivering training sessions, and ensuring continuous professional development to maintain high standards in customer service outsourcing.

Education and Development

The Customer Service Team at Working Solutions provides top-tier support by addressing customer inquiries, resolving issues, and ensuring satisfaction through various communication channels. This team includes specialized roles for patient support, insurance queries, sales support, and technical assistance, ensuring a comprehensive and seamless customer experience.

Customer Service Team

The Technology and Support Team at Working Solutions ensures seamless operation and innovation within our customer service outsourcing infrastructure. This team handles everything from developing and managing our technological platforms, overseeing network security, optimizing support systems, and providing technical assistance to both internal staff and clients to enable superior customer service delivery.

Technology and Support Team

The Marketing and Design team at Working Solutions is responsible for creating compelling marketing strategies and visually engaging content to attract and retain clients. Comprising experts in digital design, user experience, recruitment marketing, and B2B campaigns, this team leverages their diverse skill sets to enhance brand visibility and drive customer engagement for the company’s customer service outsourcing offerings.

Marketing and Design

The Leadership Team at Working Solutions drives the company's strategic vision and operational excellence in customer service outsourcing. Comprising executives from various functions including program success, technology, finance, marketing, and talent management, this team collaborates to enhance service delivery, foster innovation, and optimize resource allocation to meet client needs effectively. Their collective expertise shapes the company's direction, ensuring sustainable growth and a high standard of customer satisfaction.

Leadership Team

The Business Development and Analysis team at Working Solutions focuses on driving growth and optimizing performance by identifying new business opportunities, analyzing market trends, and developing strategic partnerships. Through detailed data analysis and business intelligence, the team provides actionable insights to enhance customer service outsourcing solutions.

Business Development and Analysis

The Talent Management and Virtual Talent team at Working Solutions is responsible for sourcing, managing, and nurturing a high-performing virtual workforce for customer service outsourcing. They focus on identifying top talent, facilitating virtual training programs, and ensuring the seamless integration of remote employees into client projects, thereby driving operational excellence and customer satisfaction.

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Other teams

Customer Service Team

Technology and Support Team

Marketing and Design