Brian W. Lam is a seasoned professional in sales operations and technical support with extensive experience across several organizations. Currently serving as a GTM Systems Administrator at Workiva since June 2022, Brian provides escalated Tier 2/3 support and collaborates on Sales Tech projects to enhance processes and user experience. Prior roles include Sales Operations Manager at Actionstep, where Brian managed the sales tech stack and led training initiatives, and Support & Project Engineer II at OnePacs, where technical support and project management were key responsibilities. Brian's earlier experience includes technical roles at Defense Commissary Agency and Apple, where outstanding customer satisfaction and team leadership were achieved. Educational qualifications include a Bachelor of Arts in Music from Virginia Commonwealth University and ongoing studies in Cyber Security at John Tyler Community College.
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