Ebony Fellman has extensive experience in technical support and account management, currently serving as a Senior Software Support Engineer at Workiva since April 2019, where responsibilities have included roles as Software Support Manager and Software Support Engineer. Prior to Workiva, Ebony was a Technical Support Representative at Four Winds Interactive from April 2018 to April 2019, focusing on digital signage solutions. Ebony’s experience also includes serving as a Technical Account Manager and later as a Technical Support Engineer at Schneider Electric from 2010 to 2018, and as a Support Engineer at Microsoft from October 2006 to January 2010, providing support for the Microsoft FRx financial reporting application. Earlier in the career, Ebony was a Technical Account Representative at Voyant from 2003 to 2006. Educational qualifications include a Bachelor of Science in Computer Networking from Regis University and an Associate of Applied Science in Network Systems Administration from Devry University.
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