Joelle Walter

Joelle Walter is an experienced professional in technical support and editing, currently serving as the Product Support Solution Lead at Workiva since July 2018, where responsibilities include providing expert-level product support, troubleshooting advanced problems, and collaborating with product and customer success teams. Previous roles at Workiva include Technical Support Engineer and Customer Support Engineer, focusing on customer issue management and mentoring. Prior to Workiva, Joelle operated as a Freelance Editor and served as an Administrative Assistant at Flying Hippo Brand + Digital, managing client billing. Earlier experience includes working as a Client Retention Agent and New Hire Trainer at GEICO and as a Technical Agent at Des Moines Public Library. Joelle holds a Bachelor's degree in English Language and Technical Writing from Grand View University.