Michael Mader

Michael Mader has significant experience in product support and customer service within the technology sector. Currently serving as the Product Support Team Manager at Workiva since 2010, Michael leads a team, providing guidance and mentorship to achieve operational goals. Previous roles at Workiva include Certified Zendesk Support Administrator, where Michael was responsible for the initial setup of Zendesk Support, and Customer Success Expert, providing technical assistance to customers. Michael’s career also includes experience as an Inventory Specialist, managing resource requests and asset procurement, and performing facilities maintenance tasks. Prior to Workiva, Michael worked as a Credit Advisor at McFarland Clinic PC, focusing on customer relations. Educational credentials include a Bachelor of Science in Fishing and Fisheries Sciences and Management from Iowa State University and an Associate of Arts and Sciences in Liberal Arts and Sciences/Liberal Studies from Des Moines Area Community College.