Shannon Reader is a Senior Customer Success Manager specialized in Governance, Risk, & Compliance at Workiva, with a strong track record in managing multiple solutions and driving strategic customer engagements. By consistently exceeding performance metrics and providing actionable steps for solution adoption, Shannon builds robust relationships with customers and internal stakeholders, showcasing expertise in problem-solving and risk management. Prior experience includes serving as a Business Development Manager at Business France, assisting North American companies with investments in agrifood sectors, and holding various roles in administrative and customer service capacities across the beverage and retail industries. Shannon holds a Master’s degree in Professional French from the University of Wisconsin-Madison and has experience studying at Aix-Marseille University. Bilingual in French and English, Shannon effectively supports a diverse range of industries.
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