Shelley Lapcevic

Shelley Lapcevic is an accomplished senior executive with extensive experience in customer success, strategy, and operations across various technology companies. Currently serving as SVP of Customer Success, Support & Product Enablement at Workiva, Lapcevic previously held key leadership roles at Avalara as VP of Customer Success, where Lapcevic established a new Customer Success organization, and at Salesforce as Chief of Staff for Customer Success, overseeing a significant North America + LATAM operation. Earlier career highlights include roles as Chief Customer Officer at Assist Inc, Global Head of Customer Success at Twitter, and Chief Customer Officer at TapCommerce, among others. Credentialed with a Bachelor of Science in Pre-Medicine from California Polytechnic State University-San Luis Obispo, Lapcevic has consistently driven revenue growth and customer retention throughout a distinguished career in the technology sector.