Trevin Ward has extensive experience in software support and product development, with a career spanning over a decade at Workiva since 2013. Currently serving as the Director of Software Support, Trevin manages a distributed global team, emphasizing agile and Site Reliability Engineering (SRE) methodologies to address global challenges. Previous roles include Senior Product Development Manager, Infrastructure and Reliability Manager, and Software Support Manager, where Trevin developed incident response processes and integrated support workflows with agile development practices. Earlier experience includes working as the Assistant General Manager at Smiles Inc., focusing on team building and customer satisfaction. Trevin holds a Bachelor of Arts in Political Science and Government from Iowa State University.
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