Chan Laen You

Chan Laen You currently serves as the Manager of IT Product Support and ITSM Operations at WorkJam, overseeing Product Support Level 1 teams and ITSM Specialists in support of over 60 clients. Previously held roles include Incident & Problem Manager, ITSM Lead at Deloitte where awards for outstanding contributions were received, Service Delivery Manager at IBM focusing on process ownership, and Major Incident Manager at CGI, coordinating critical incident resolutions. Early career experience includes management of a call center and quality control at Greenwich Associates. Educational background includes Vocational Studies in Accounting from John F. Kennedy Business Centre and a high school diploma from École Secondaire Henri-Bourassa.