Carol Smith

Carol Smith is an experienced Information Systems Analyst with a strong background in technical support and customer satisfaction. Currently employed at Work Market since January 2015, Carol has become a top representative in the department, achieving over 90% customer satisfaction and significantly reducing technical escalations. Previously, Carol worked at CDPH and California Department of Transportation, providing first-line support for Windows-based programs and efficiently resolving technical issues in fast-paced environments. Carol holds a degree in Administration of Justice from the University of California, Davis, and an Associate of Arts in Business Administration and Management from American River College.