Darrell Franklin is a digital leader with over 18 years of experience in digital products, marketing, and customer experience. Currently the Founder and Head of Product Strategy & Coaching at Targeted Outcome, Darrell develops innovative strategies that achieve significant client growth. Previously, Darrell served as VP of Product Strategy, CX & Innovation at Capital One and held leadership positions at renowned companies like FedEx and Cricket Wireless. Recognized as a three-time Top 40 Under 40 Innovative Digital Leader, Darrell's expertise in AI/ML integration and customer engagement has consistently driven impactful results across various sectors. Darrell is also an advisory board member at Our Lady of the Lake University and continues education in marketing and management.
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