Todd M.

Todd M. has over 19 years of work experience in various IT roles. In 2001, they began their career as a Technical Analyst at Quicken Loans. In 2006, they became a Helpdesk Supervisor at Secure-24, where they designed, built, and staffed a new helpdesk. In 2008, they were a Helpdesk Coordinator at Barnes Aerospace, managing and coordinating all helpdesk activities for a multi-location company. In 2009, they became the Chief Operating Officer at Principle Technical Solutions, an IT managed services provider. In 2010, they were a Helpdesk Operations Manager at NetEnrich, Inc., where they implemented a new call-center style helpdesk. In 2011, they were a Systems Engineer at Rainbow Rehabilitation Centers, where they implemented, supported, and maintained virtual and physical server environment. In 2017, they were a Network Engineer at Market Strategies International and a Systems Engineer at Active Aero Group (contract position). Finally, in 2018, they became the Assistant Director of IT Support at City Club Apartments LLC, overseeing all technology operations and evaluating them according to established goals. In 2020, they joined Worksighted, Inc. as a Client Service Team Engineer.

Todd M. began their educational journey at Oakland Community College, where they obtained an Associate of Arts and Sciences (AAS) in General Education from 1998 to 2003. Todd then went on to earn a Bachelor of Science (B.S.) in Information Technology from Capella University from 2005 to 2009. In addition, Todd M. has two certifications; a Microsoft Certified: Azure Fundamentals from Microsoft obtained in December 2021, and a CompTIA A+ Certification from CompTIA obtained in March 2006.