WorkSmart
Michael Robinson is an experienced Technical Support Engineer with a strong background in troubleshooting and customer support across various industries. Currently serving as Technical Support Engineer III at WorkSmart since February 2019, Michael has progressed through multiple technical support roles within the company. Prior experience includes positions as a NOC Technician and Internet Help Desk Technician at Hargray Communications, where responsibilities included monitoring ISP services and providing customer support. Additionally, Michael worked as a Technical Lead at support.com, delivering training and technical assistance to junior technicians, and served as a Crestron Programmer and IT Technician at Custom Audio Video, focusing on programming and support for audio/video systems. Michael holds a High School Diploma from Eagle's Landing High School.
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WorkSmart
WorkSmart is the industry leading provider of Information Technology management and support for businesses and organizations throughout North Carolina and the Mid-Atlantic region. With the philosophy that reliable IT services require dedication, responsiveness, and accountability, WorkSmart partners with clients to provide IT strategy consulting, managed services, onsite and helpdesk support, and computer network design and implementation services. WorkSmart's headquarters is in the Triangle area between Raleigh and Durham, with branch-offices in Charlotte, Greensboro, Atlanta, Philadelphia, and the New York metro area, and onsite support partners throughout the U.S.