Michael G. is an inspirational customer experience leader with over a decade of expertise in enhancing customer satisfaction and streamlining operations in technology-driven environments. Michael has held various leadership roles, including Director of Customer Service at 3form and Manager Client Support Services at ADP, where they implemented innovative solutions to improve service efficiency and customer engagement. Michael's data-driven and customer-centered approach emphasizes coaching and empowering team members for continuous improvement. Currently, they serve as the Sr. Manager of Order Management at Workstream. Michael holds an MBA in Management and Strategy from Western Governors University and enjoys experimenting in the kitchen and exploring new places in their free time.
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